Support and Training Services

We offer several support options to fit your needs-including live on-site support in the greater Louisville, KY area.  Our most popular option for technical support is our virtual system.

We realized there is a wide range of options when it comes to choosing the right company to support your practice.  So, why are we better than all the rest?

• No lengthy wait time on hold. Our normal workdays are Monday through Thursday 8:30 AM to 5:00 PM EST and Fridays by appointment only.  We are willing to work around your practice and do offer weekend/after-hours support (but like you, most of us also have families, so we ask that weekend/after-hours support be made by appointment, and of course there may be extra charges applied).  We are closed on all major holidays.
• Virtual on-site support - permission-based control enables real-time ad hoc collaboration. No more trying to tell the technician what you think is wrong. We are able to see what you see on your program in real-time. Greatly simplifying the fix and saving you valuable time and money.
• We've be at this for a very long time-over 20 years to be exact.  All of us at Sunrise have real world knowledge of the software we support, so we understand how much stress you are under to resolve issues quickly and efficiently.

• Medisoft Practice Management (Basic, Advanced, and Network Pro)
• Office Hours
• Aprima EHR/PM
• Advantage Database (for Medisoft Network Pro and Medisoft Clinical)
• Medisoft Clinical EHR
• Azalea PM and EHR
• Revenue Management
• BillFlash
• Imspro, and Trizetto (although we won't turn you away if you are submitting through a different clearinghouse)

• Medical Billing and Coding Services
• Revenue Cycle Management Consulting
• EHR training and implementation
• Customized Reports
• EHR Custom Content
• Medisoft Data File Repair
• Lab Interfaces
• Off-site backup services
• Anti-Virus software service