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Training and Support from Industry Experts
By partnering with us, you not only receive a premium level of support on your Medisoft, Practice Partner, Aprima, or Azalea Health software, you also get up-to-date, knowledgeable information pertaining to the constantly evolving trends in our healthcare systems.
We offer several support options to fit your needs-including live on-site support in the greater Louisville, KY area. Our most popular option for technical support is our virtual system.
Premium Level of Support
We realized there is a wide range of options when it comes to choosing the right company to support your practice. So, why are we better than all the rest?
- No lengthy wait time on hold. Our normal workdays are Monday through Friday 8:30 AM to 5:00 PM EST. We are willing to work around your practice and do offer weekend/after-hours support (but like you, most of us also have families, so we ask that weekend/after-hours support be made by appointment, and of course there may be extra charges applied). We are closed on all major holidays.
- Our online ticketing system allows you to put in a support request anytime.
- Virtual on-site support - permission-based control enables real-time ad hoc collaboration. No more trying to tell the technician what you think is wrong. We are able to see what you see on your program in real-time. Greatly simplifying the fix and saving you valuable time and money.
- We've be at this for a very long time-over 20 years to be exact. All of us at Sunrise have real world knowledge of the software we support, so we understand how much stress you are under to resolve issues quickly and efficiently.
Products We Support
- Medisoft Practice Management (Basic, Advanced, and Network Pro)
- Office Hours
- Aprima EHR/PM
- Advantage Database (for Medisoft Network Pro and Medisoft Clinical)
- Medisoft Clinical EHR
- Azalea PM and EHR
- Revenue Management
- BillFlash
- Imspro, Trizetto, and Change Healthcare Clearinghouses (although we won't turn you away if you are submitting through a different clearinghouse)
- Any other Medisoft Add-on
Other Services We Provide
- Medical Billing and Coding Services
- Revenue Cycle Management Consulting
- EHR training and implementation
- Customized Reports
- EHR Custom Content
- Medisoft Data File Repair
- Lab Interfaces
- Off-site backup services
- Anti-Virus software service
Support Options
- Pay by the hour
- Pay by a block of time
- Unlimited monthly support
Want to Go On Your Own for Support?
Printed "manuals" went away a while ago.
There are help files that are downloaded into your software. Press "F1" anywhere in the program and you will be taken to the help file associated with the area you are in. Or you can click on the Help menu and search through the Table of Contents.
We also have several training videos on our YouTube Channel!
